An audience member asked about employees making referrals after giving the reference of customers referring family & friends… the reply was that most employees are referrals of existing employees. Going on to describe the environment as almost “cult” like.

“Cult” seems like a strange term to use.

Actually, I thought the audience member was asking about employees referring family & friends to be customers.

As the only MT, I did everything & anything that required being outside of the office (especially when it rained)! Washed all the cars, did the pick ups/drop offs, all the show outs, did the marketing with our accounts, battle with the branches in my area to gain cars… literally driving around in a van full of difficult bitching customers who would refuse every car option I could conjur… showing out tickets and washing cars at every stop with a fake ass frustrated smile.

I call my suit a “Sweat Suit” because that’s exactly what you do @ erac. SWEAT… in a suit. I DESPISE the “free lunch” an opportunity to get bitched @ or “coached”on your break.

This job is a complete contradiction of everything I stand for. Our mission is to get as much $ out of every customer that walks in the door. I understand that that’s the nature of business, but a lot of unethical manipulative practices come into play @ erac.

I sit and listen to some of this shit they want us to feed our customers and I’m like… are you fucking kidding me? I understand supply & demand but $60 a day for an aveo is ridiculous, when I know the last person I put in an ecar only paid $6.99 a day… I feel like I’m ripping people off…!

Enterprise is taking pieces of my soul bit by bit. Not only taken away my facial hair and destinctive fashion sense, but also my life, my spirit my drive and creative energy… I’m tired of being a robot. I went to college to avoid working in customer service and sales, been doing that shit since I was 15.

I’ve worked for other fortune 500 companies and have been fed the whole… climb the corporate ladder bs. I made more $ in high school telemarketing part-time. Been there done that… Sorry ERAC, you can’t sell me that nightmare. My soul is not for sale. I gotta quit soon…

It has been almost 13 years since I have worked for Enterprise. I must concur w/ the majority of the posts I have read. The Taylor Family has acquired a $13 bil net worth from your 5 pounds of flesh, and 2 pints of blood. A bench-mark example of US corporate greed. There is a difference between making a profit, and being a $$whore. You are witnessing a textbook example of capitalism ( at the negative expense of others), a true case-study. Your VP’s, GM’s, Area, and City Mgrs. should be ashamed for the sales-pitch of nonsense pushed down-hill to the customer, and the employee. The upside to all of this is simple. You will learn work lessons from working at Enterprise, that will make you appreciate, and be thankful for, your future(better paid and more appreciated) employment, more than ever. You might even wear the other guys shoes every now and then…and be kinder to those who are in front-line service, and truly treat others, as you want to be treated. Remember that. Remember…what comes around goes around. Enterprise will have their “day of judgement.” It is not if…but when? Good Luck to all of you, as you look for work more worthy of your skill-sets, and values as people. Work life can, and does get better. Just be straight w/ people. Be well.

Can’t hack it? By can’t hack it do you mean consistently selling 45/30/15, $4.00/ticket avg upsell, and landing in the top of the matrix month after month with all upper management practically sucking your dick for all the money you’ve made them?

Or maybe you mean “can’t hack it”–as in hating your life because you work 60 hours a week for peanuts and have moronic customers treat you like shit while all of your friends around you work half and much and make 2-3 times as much. If that’s what you mean, then yeah, I guess I can’t “hack it”.