Complaint #1 Enterprise Rent A Car
April 20th, 2006 by Casey
I used to be an intern/ma at Enterprise Rent A Car. For almost 2 years I put up with their crap. I was working about 50-60 hours a week at 10 per hour. I felt trapped, I needed the overtime but I was there so much that I couldn’t look for another job. Anyone else have that happen to them? I then decided I would start asking all the people I helped what they did and if they enjoyed it. I eventually left and had my exit interview, what a bunch of crap.
Facts about ERAC:
- It sucks, they lie, cheat and steal customers money. Its really ridiculous. Damage Waiver is a joke, no they don’t pay commissions but if your not at a certain sales level you will be fired or lectured. I kept my nose above water by being honest with people and waiving the gas if they got the insurance. Free 40 buck tank for 12.99 per day. Not bad, I didn’t care and i got the numbers.
- Most of the employees work very hard. Long hours and are not rewarded for their efforts. Check out this site Enterprise Rent A Car Sucks and see for yourself.
- No more at this time. Read that site for more info.
- Enterprise DISCOUNT code: If you do have to rent from them tell the guys making the res that you are an insurance adjuster. You’ll get a huge discount! If you want some of the corp discount codes email me and ill get them to you. You dont need them though as they don’t verify employment when they rent to you.
One more thing, next time you rent their you might want to drop off this book:
I COMPLETELY AGREE. The ultimate salesmen are the ones that sell you a false dream then enslave legions of unsuspecting fresh college grads. I worked 65 hours a week at my branch and made those a$$holes tons of money while I took home less than $1,800 a month. Yep. You read that right… 65 hours PER WEEK and less than $1,800 a month. I desperately wanted another job, but had one hell of a time finding one. I went to work at 7:00am, got home at 7:30pm with no luch break and was too exhausted to fill out apps online so i had to on the weekend. During the week I’d get calls from interested employers but couldn’t pick up my phone because I was busy answering idiotic questions from customers and trying to clean spooge off my tie after cleaning a filthy car. I made piss-money at Enterprise. I HATE Enterprise. I LOATHE it. My co-workers were great, but those f**ks in upper management enjoyed our slavery. No, I wasn’t a crappy employee, I was the BEST. I ranked on the Asst Manager Matrix #1 the last month I was there. I placed in the top 5 for the six months prior. As an MT/MA I never fell below the top 15. My branch ESQi was 86. Not bullshit, it’s fact. DO NOT WORK FOR ENTERPRISE…. EVER. I have a GREAT new job where i make more than double my E-pittance. Thank God it is over. If you have any questions, I welcome them.
Just so this comment gets as many page hits as possible and everyone can see it for what it truly is, I will type in some keywords…
enterprisesucks, hate enterprise, jobs at enterprise, enterprise employment, college jobs, fun exciting place to work, we work hard and reward hard work, umm…. jobs, enterprise rent-a-car, enterprise rent a car… please feel free to add, I and many others will appreciate it.
ADMIN: I changed some of this post so it will help failingenterprise rank a bit higher for these terms. Maybe we can get some more people to look and maybe make some positive changes. Â
I rented a car from Enterprise what a nightmare!!!!!! They called me to tell me that there are many deep sctratches under the bumper and i am liable. They never inspected under the car when we rented!!!! We most definitely did not do this. Is this a common practice with your old employer?
Please help asap
Yeah they do this crap all the time. If they didnt do an accident report when you dropped it off then they cannot PROVE that you did it. Just deny it, the branch will get hit with the charge and may affect some bonus structure. They want you to pick up the tab so they dont have to.
Its a scare tactic and dont fall for it. Tell them to send any correspondance in writing that you do not want to talk with them over the phone. Most likely they wont bother.
I cant imagine you will have to deal with it unless you get an ahole branch manager. Good Luck.
I went thru the recruitment process for a MT, and did just as they said “gave them a year” and everything you read on this site that is negative is so true. In the beginning at my branch I worked unbelieveable hours b/c our Manager was such a jerk and would constantly take off in the middle of the day or just never come in-we had a busy branch and he left the assistant and I scramble around and deal w/the stress every day. I got my lunches but never any breaks-and the flex time they promise so you can have a day off is a joke b/c you actually never get to decide when that is-since its a customer service job of course you can only be off when the customers don’t need you (and that is never!!!) Not to mention forget having a holiday off or any decent vaction time. Customers first!!! Blah Blah Blah. And it is a jukey job-everything you do is dishonest in some form or another and you do have to do what it takes to get your numbers so you can hope to be promoted and see the promise of a better life. The only thing I really liked about Enterprise were my co-workers I’m still friends w/most all of them. And the dress for success gift cards, however in the end if you quit like i did they are suppose to take whatever amount may be left on the giftcard that hasn’t been paid yet and deduct it from your last check(s). They didn’t and now 4 months later they are sending me letters saying I owe them $360.00 what a load of bull****. And if you are ever given the option or it is mentioned that you could be promoted to the airport-run as fast as possible the other way b/c that is just plain horseshit you will be worked into the ground and no one gives a shit about you there it is only about the numbers and competition is literally cut-throat!!!!!!!!!!! My last rant about enterprise is in all their dishonesty I left the company b/c it wasn’t right for me. And everything seemed alright they acted like they understood and hoped I would find what was right. Now come March when I get my taxes done I come to find out that in my whole year of working w/Enterprise they never withheld my taxes!!!!!!!!!!!!!! And I get left paying the bill (which of course $3 grand later I do not have!!) So in all my attempts to figure out what the hell happened they say I chose to do it that way on my W-2, my fault. Now that is complete crap!!!!!!!!! Thanks Enterprise for the absolute worst year of my life and taking the cake in being the worst employer I have ever had!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i hate erac
Wow! These stories are all so true. I did my 2 years with erac, made it to Assistant Manager, was ranked number one on the matrix many months, and can totally relate to all these postings. When I started we were making less than $27,000 a year for a 55+ hour work week. This was in the state of Hawaii where that kind of pay is poverty level. They finally bumped up the pay to 30k for a management trainee but that is still a joke. I gave that job everything I had and was continuously ranked a top performer almost every month. When I became an assistant manager I started making less than the trainee’s and began to question the company. At this time I was taken personally by my area manager to a clinic for a drug screening. Apparently there were rumors that “I was seen at a drug house”! Little did he know that I was one of the few employees he had that didn’t even smoke weed. All I could think was that he was trying to push me out the door. To make a long story short, I spent my days off looking for a new job and eventually found something 100 times better. My first 3 months I made as much as I did in an entire year at ERAC and that is no joke. Do not work for this company!
can you give me codes for enterprise
Hi there.I’ve been looking for discount codes and came across your posts. Sorry to hear you’ve all had such negative experiences. It really is a shame. ERAC is the only rental company in the small community located Northern California that I live and was curious if you knew any codes that still work. Thanks in advance for your help. //Heather
Well I wish I had found this site a few months ago … I also worked for Enterprise in Canada and just left last week. The bullsh!t that goes on there is unbelievable! They rip off everyone who comes through that door and don’t give two *$%^& about the customers. All they worry about is bringing up there sales and impressing the higher management. Today is my last payday for these guys and low and behold I go to check my bank account this morning for my regular pay and there is nothing! So now I feel I may have a fight on my hands as I do not even have my pay to go towards rent for this month. I used to always rent from Enterprise even before I worked there and always thought I was getting a deal when they woould “take $10 off my rental per day” Or “not charge for the additional driver fees for my spouse” and so on … As I worked there I found out that all of this was bogus to make the customer feel they had a deal and the damage waiver nonsense is just a bonus structure for the employees!!! It is complete crap! I have seen regular customers come in and have their booked vehicle given away because they had only rented it for one day yet someone came in looking to rent it for one week so they give the SUV or whatever away to the other customer as its more money in the long run!! Many customers have walked out of our office very upset! I left Enterprise becuase of the pathetic service they gave everyone and the way they treat the employees and public! My advice?? Rent elsewhere!! Enterprise is a low life company all about themselves and care nothing for the customer as it should be!
Hi, I was curious if you had some codes you could share to get a good rate.
Thanks!!
I haven’t tried these in awhile, I also do not promote using this technique and in no way am I affiliated with Enterprise.
State Farm Employees:
h00276 (internal az rates)
d41220 (employees)
stf877 (montana vip)
stf2399 (California in house)
Farmers insurance
far5099 (az phx agent)
far27ag (az tucson aent)
Allstate**has lowest rates**
all23gg (california agent)
all5099 (phx agents)
all27ag (tucson agent)
To all you guys that might rent a car. These rates
start at 16-17$ for an economy car. These are the
insurance companies rates so they are the lowest you can get. When making a reservation just use the 7-6 Number code that is their corp. # for their pricing. You will have to say that you are an agent with the mentioned company but nobody ever verifies. Make the reservation over the phone. These rates will be good during high and low seasons all over the country.
I would recommend using Priceline.com and just offering a rate of 17 bucks a day and generally you will get a car. I just got back from portland and got an SUV from Avis for 17 per day from the airport.
Good Luck.
hello. I have a short story I would like to tell. I was employed at the central corporate office in st. louis as a customer service coordinator however, I was fired today. Here it why and it may have relevance your site. Enterprise have several designated Holidays which it observes - the 4th of July, Labor Day, Memorial Day, Thanksgiving and Christmas. According to their policy they can make you work those days but offers in a return a sub-holiday. This means they can substitute that holiday at their discretion with another day of the employees choosing if he is forced to work one of those days. I had worked the 4th and Memorial day and was due two days for my sub holiday time. I requested it no less than ten times with as much notice as 2 weeks and never received. When I complained to my supervisor I finally was granted my two days for the 4th and memorial day however, I not only never got my subholidays, I was fired as my complaints were forwarded to HR one day before I was to be granted these paid days.
We just rented a car from Enterprise. We realized that out rental car was dented while parked. When we returned the car, they filed an accident report and had to pay them the deductible of $500 while they processed the claim (since we did not get their insurance). Now they are telling us that the cost to repair the damage is $850 which is ridiculous since the damage was not that big. Any idea of how this works? Can we dispute this amount or do we have to ay whatever they tell us? HELP!!!
i hate erac too.
All of you who complain about the service and pay and blah blah blah. You did the right thing you quit cause you could not hack it. It is great to see you all dropping like flies, yea the pay is tough(at first) and the hours are hard, and that is exactly what you can’t take. I am sick of seeing you cry babies come in and expect everything to be just given to you. All boo hoo you had to work for you pay, life is tough when mommy and daddy stop paying your bills isn’t it?? WOW the reall world is tough. I think it is funny that you all worked for the company and know the back breaking amounts of service that you do deliver to customers and some people just don’t see it, be a man own up to the fact that u gave it a poor attempt and when it wasn’t just served up to you on a silver platter you quit. I hope you all enjoy your “high” paying jobs of flipping burgers and serving fries. now stand in the mirror and practice Would you like to super sixe that???
Now if that last poster isn’t representative of the standard worker-bee at ERAC, I don’t know who is!
Ha. Crybabies’s post made me smile.
Can’t hack it? By can’t hack it do you mean consistently selling 45/30/15, $4.00/ticket avg upsell, and landing in the top of the matrix month after month with all upper management practically sucking your dick for all the money you’ve made them?
Or maybe you mean “can’t hack it”–as in hating your life because you work 60 hours a week for peanuts and have moronic customers treat you like shit while all of your friends around you work half and much and make 2-3 times as much. If that’s what you mean, then yeah, I guess I can’t “hack it”.
Folks,
It has been almost 13 years since I have worked for Enterprise. I must concur w/ the majority of the posts I have read. The Taylor Family has acquired a $13 bil net worth from your 5 pounds of flesh, and 2 pints of blood. A bench-mark example of US corporate greed. There is a difference between making a profit, and being a $$whore. You are witnessing a textbook example of capitalism ( at the negative expense of others), a true case-study. Your VP’s, GM’s, Area, and City Mgrs. should be ashamed for the sales-pitch of nonsense pushed down-hill to the customer, and the employee. The upside to all of this is simple. You will learn work lessons from working at Enterprise, that will make you appreciate, and be thankful for, your future(better paid and more appreciated) employment, more than ever. You might even wear the other guys shoes every now and then…and be kinder to those who are in front-line service, and truly treat others, as you want to be treated. Remember that. Remember…what comes around goes around. Enterprise will have their “day of judgement.” It is not if…but when? Good Luck to all of you, as you look for work more worthy of your skill-sets, and values as people. Work life can, and does get better. Just be straight w/ people. Be well.
Wow that crybaby post was a perfect example of successful brainwashing. What a dumbass!! Maybe I couldn’t “hack it” there but I can sure as hell hack it here at my new job that I never have to go in on a saturday for and get paid more working 40 hours a week than I ever did working 65 hours for that asshole Andy Taylor. BTW, what the hell is “super sixe”? No wonder your on their side.
The job market sucks, I hate my life working at this place. I dread work, I am not evening learning the real ends of the bus. as I am always picking somone up or dealing with people who are condenscending to the point that its almost impossible to not voice an offended, defensive response. I have worked their for two mo. and have had to learn it all on my own. I could run the branch better and acctually have better overall sales numbers than people who have been at ERAC for years longer than myself. It is an unorganized hell hole and the first opportunity I get, I am out. 6o hrs last week and will end up with 72 after tommorrow. You only live once and this is not what I want to do with and is not what I went to college to do when I was just as qualified to do it in highschool.
I hate this job! I am stuck. I am drinking just to chill out after I have put in 61 hrs in 5 days and have to go tommorrow. I am misserable. I worked as a proffessional in a much better job before this and then moved and got suckered in to this one year after college. My job wasn’t great before this but looking back I made twice as much in half the time and at least had a life balance. ERAC is does not care about you, do not fall for the pitch.
My1st 3 months I had 3 managers in my sweat box office. One, who refused to do anything outside of typing customers up. An assistant who would do the least because our manager was the pits.
As the only MT, I did everything & anything that required being outside of the office (especially when it rained)! Washed all the cars, did the pick ups/drop offs, all the show outs, did the marketing with our accounts, battle with the branches in my area to gain cars… literally driving around in a van full of difficult bitching customers who would refuse every car option I could conjur… showing out tickets and washing cars at every stop with a fake ass frustrated smile.
I call my suit a “Sweat Suit” because that’s exactly what you do @ erac. SWEAT… in a suit. I DESPISE the “free lunch” an opportunity to get bitched @ or “coached”on your break.
This job is a complete contradiction of everything I stand for. Our mission is to get as much $ out of every customer that walks in the door. I understand that that’s the nature of business, but a lot of unethical manipulative practices come into play @ erac.
I sit and listen to some of this shit they want us to feed our customers and I’m like… are you fucking kidding me? I understand supply & demand but $60 a day for an aveo is ridiculous, when I know the last person I put in an ecar only paid $6.99 a day… I feel like I’m ripping people off…!
Enterprise is taking pieces of my soul bit by bit. Not only taken away my facial hair and destinctive fashion sense, but also my life, my spirit my drive and creative energy… I’m tired of being a robot. I went to college to avoid working in customer service and sales, been doing that shit since I was 15.
I’ve worked for other fortune 500 companies and have been fed the whole… climb the corporate ladder bs. I made more $ in high school telemarketing part-time. Been there done that… Sorry ERAC, you can’t sell me that nightmare. My soul is not for sale. I gotta quit soon…
I gave ERAC 13mo of my life that I will never get back. I too was top on the matrix month after month and made nothing to show for it. What a miserable existence you must have to rent cars for your entire professional career. Trust me you are in no way contributing to the better good of society by working for ERAC. You are also no business genius to run a rental car company, so any area managers, vp or even the big dick Taylor you are just glorified used car salesman.
anybody seen the recent hec-tv interview/lecture with A.T. and 2 other men of stature? I think it was at UMSL campus.
An audience member asked about employees making referrals after giving the reference of customers referring family & friends… the reply was that most employees are referrals of existing employees. Going on to describe the environment as almost “cult” like.
“Cult” seems like a strange term to use.
Actually, I thought the audience member was asking about employees referring family & friends to be customers.
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Brainwashing is right…ERAC sucks. Rob Cope, Heather A. and all the people in the Atlanta area suck ass. They are terrible area managers and VP’s. Rob Cope sold me on the fact that he made more money with Erac than he did playing professional baseball. He must of meant professional wiffle ball cause he only makes 50 grand a year and he is an Area manager. Who the hell wants to spend 20 years with a company and make that BS. He wore te same suit like twice a week and would try and take us out to eat like this job was the best thing going. making 30k a year still sucks but it would of at least been ok if it was a 40 hour work week and not 65. You dont have time to look for better shit cause you are slaving away all day and when you finally do get off you get home and might be able to get 7 hours to sleep before you gotta do it all over again. Hell join the Army ERAC SUCKS