So I decided to go with the Motorola KRZR over the a900m and the RAZR. It wasnt really that easy though. So I decide im just going to go ahead and get the phone today and I call up the Sprint store to see if they have it in stock and a nice lady said yes. I wanted to make sure they had it before I drove over there. Once I got into the store the store manager walked up to me and I told him that I wanted the KRZR. He told me its not out yet, its been out for a few days now BTW. One of the other workers overheard and said, oh we have them, we just haven’t put them out yet.
The manager went to the back and came back with the phone in his hand. HE asked if I wanted to hold it and I said no, I just want to buy it. He was confused, I guess he has never had anyone in their that knew what they wanted?!? He then went to the back and picked up the phone in a new box and we walked over to the counter.
Im at the counter for about 30 minutes, some small chat, and then he says he cant sell me the phone because I have the SERO account and a company discount. He told me I have to call telesales and they can do it for me. I was still okay at this point and called telesales once I walked out the door.
Telesales fixes something in my account and after being on hold for 20-30 minutes I can order the phone. So now im getting the phone delivered to me in 7-9 days. But wait, the telesales guy didnt ask where I wanted the phone shipped and I just rented out my house to college kids. The last thing I wanted was my phone ending up there with someone signing for it and either it would sit on a counter somewhere or I would never see it. I asked for him to switch my address, “oh that cant be done”, then cancel my order, “that cant be done either”. Sprint’s suggestion is to call UPS. WTF!
I start yelling at the guy now. I dont think I have ever cursed at someone before and then I do. How can Sprint not be able to cancel and order? How can they not change an address? Are you kidding me? Im put on hold again and then he comes back and says my only option is to call UPS. I say no its not, cancel my f&ing account. I dont want the phone now. The guy transfers me to cancelations and im pissed.
I start off by apologizing for being upset but this is unbelievable that they cannot change or cancel the order. Oh BTW im paying 50 bucks more than I would of in the store but I didnt really care at the time. The lady is very nice and fixes everything right away. What I dont understand is why and how this happens.
- I went to the store to get the phone now for 199.99, after 30 min they cant do it because of something in my account. (my account is in good standing, it is a technical problem on their end).
- I called telesales and ordered the phone for 249.99, then they cannot change the address or cancel the order
- I was transferred to the cancellation dept and the VERY nice lady fixed everything and gave me a 25 buck credit for the problems (I did’nt ask for this).
So after 3 hours and a small tirade the phone is being shipped to me. Was that all really necessary?
**Update – they sent the phone to the wrong address**
**Update – I think this phone is a bit over rated. Freezing Issues. I may return it and get the Treo 700wx**
**Update – I did end up asking to return the phone, they will send me a return pack.After 3 weeks and still no return pack I call up and ask if I can just return the phone to the store and according to her I can. So the next day before I hop on a plane I go to the nearest Sprint store and guess what, they wont take it back. It has to be returned through telesales where I ordered it.
A very long story short I have a 700wx I purchased off craigslist, still waiting for my credit on the original KRZR and am not in a 2 year contract. Overall I’m still somehow happy with Sprint but this could of been so much easier.
AD**As the cell phone becomes more and more complex learning as much about them as possible before buying one can be a big help.